STORE POLICY
CUSTOMER CARE
At Rob's Guns LLC, we strive to offer the highest level of customer service possible. Check out our warranty and return policy below. We know our customers are busy, so we strive to achieve the best experience possible. We also understand that when you buy something, you may not always be able to get it taken care of. That's why we offer to assist our customers with any issues with the products they purchase from us.
WARRANTY & RETURNS
At Rob's Guns LLC, we strive to offer the highest level of customer service possible. We back all our new firearm sales with a lifetime warranty and all used firearms with a 90-day warranty. We want our customers to have the best experience when purchasing their firearms or other products in our store. We always try to make our customers happy. If you have an issue, let us know so we can fix it.
We do not offer returns on electronics, IWB holsters, clothing, or purses, and we do not offer returns on firearms.
PRIVACY & SAFETY
We know that your privacy regarding your purchase is important. We protect all your information with the highest level of sensitivity possible. Any document not required by state or federal law to be held is destroyed. We make sure that all documents with your name, phone number, or other information are destroyed. As fellow firearms owners, we understand how you want to be protected.
We protect all documents, layaway, banking, and personal information. We guarantee your data is safe. We do not show anyone your information, which is not required by law.
WANT ROB'S TO CARRY YOUR PRODUCT?
If you want to see if we can carry your products in our store, don't hesitate to contact the store and speak with a manager. We have a reputation for carrying the best quality products. At Rob's, we don't just stop there because we know things happen. So we not only look for you to offer an excellent product to our customers but also a fantastic customer service experience. We Carry products that we know are high quality and backed by a warranty from the manufacturer. If you meet our high standards, then give us a call. We would love to see what you have to offer our customers.
PAYMENT METHODS
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Credit / Debit Cards
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Cash
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Phone Payments
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Online payment (layaway)
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Gift cards (purchased in-store)
